Claims

Did any defect appear on your shoes during the warranty period? You can make a claim.

 

How to make a claim if you are based outside of the Czech Republic

Have your shoes just arrived, but a smaller or larger size would fit you better? Or have you decided on a different model? Simply withdraw from the purchase contract. It’s very easy.

 

RETURN IN STORE

  • Fill out the online form above
  • Bring the goods to the store you selected in the online form
  • We will refund the money to the account provided within 14 days of withdrawal from the purchase contract

RETURN BY COURIER

  • Fill out the online form above
  • Pack the goods securely
  • Hand the parcel over to the selected carrier or send it to the address below
  • We will refund the money to the account provided within 14 days of withdrawal from the purchase contract
  • If you chose our shipping option in the online form, the refund will be reduced by the shipping cost stated there.

Conditions for returns

  • undamaged and unworn shoes
  • original and undamaged box or packaging
  • pack the box in another wrapper to prevent damage
  • within 14 days of concluding the purchase contract – from receiving the parcel

 

Want to make a claim? Read how to do it.

 

Need help with choosing, ordering, or returning goods?

Write to us in the chat in the bottom right corner.

Potřebujete se na něco zeptat?
Napište nám.